DELIVERIES & RETURNS
Standard Delivery Information
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Heta is a subsidiary company of Protective Wear Supplies Ltd (PWS).
PWS’s tried and tested logistical systems provide a prompt nationwide delivery service from their warehouse and office complex in Plymouth, in the South-West of England. PWS have over 45+ years of experience in picking, packing and dispatch systems, ensuring a market-leading delivery service. PWS have a fully integrated delivery partner in DPD. DPD will inform you in advance when and at what time the parcel will be delivered, with the option to change the delivery up to the last moment giving you complete flexibility to manage your delivery.
UK
Orders Under £50: Delivery £7.95 + VAT
Orders Above £50: Delivery FREE
UK Highlands, Ireland
& Other Remote Locations
Orders Under £100: Delivery £20.00 + VAT
Orders Above £100: Delivery FREE
PWS’ delivery services are on a next working day basis to mainland UK using a national overnight carrier provider. This service excludes deliveries to Ireland, the Scottish Highlands, and other islands.
Our order cut-off time for next-day delivery is 3:00 pm.
Please contact Heta if you have any queries about your order. Our friendly team will be delighted to help.
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Returns Policy
This returns policy covers returning and replacing items that are faulty or missing:
To fall under Heta and PWS’ returns policy, the items you are returning must conform to all of the below conditions:
1. The items are returned within 21 days.
2. The items are unused, in their original packaging.
3. The items are accompanied by the relevant Heta returns number.
No refund will be due to you for items that are returned but that fall outside of the above conditions. If the returned items are not deemed resalable, they will be disposed of safely and sustainably with any cost incurred in disposal of said items passed to yourself.
Where it is not the fault of Heta or PWS (e.g. Correct size sent but doesn’t fit) a handling & carriage fee of £9.95 will be charged.
Heta and PWS will quality check the return to ensure it has not been damaged, then process your return within 3 days and update you via email.
Where a return has occurred for just an exchange of size (identical product) or is a return due to an error made by Heta or PWS, a new order will be raised on your behalf once the return has been received.
Faulty Goods Process
Any item that is deemed to be faulty, must be returned to PWS in an unused, clean and presentable condition to enable a fair observation of the item.
PWS will photograph the item upon arrival to record its condition and Heta will then assess whether the item is faulty or whether issues are as a result of improper use.
Once the items are assessed, Heta or PWS will arrange replacements for any items deemed faulty.
Missing Shipments, Parcels or Delivery of Damaged Goods
All queries regarding non-delivery, shortages, incorrectly customised or damaged goods must be raised as soon as practicably possible with Heta and additionally submitted in writing (within 14 days of delivery) or a claim or free of charge replacement will not be possible.
Damaged items must be returned to PWS before any refund or exchange can be given.
Delivery of Incorrect Order
If for any reason an item you have ordered has become unavailable since you placed your order, a Heta rep will contact you about possible alternative comparable products. If you feel that any delivery, in whole or part, is incomparable to the items you have ordered then please contact Heta as soon as is practicably possible, within 14 days of delivery.
All rejected items must be returned to Heta (delivered to PWS) before any refund or exchange can be given.