Question 1

Who are Heta?

Accepted Answer

Based in the South-West, Heta produces specialist Cut Resistant Gloves to industries across the United Kingdom. Heta was set up in 2019 with the aim of creating a definitive range of industry-leading, competitively priced, high performance safety gloves to challenge the complacency of established players within the workwear glove and PPE market. Read more about Heta here.(https://www.hetagloves.com/why-choose-us)

Question 2

What are Heta’s company values?

Accepted Answer

Heta’s values are: Safety, Quality, Value & Expertise. To read more about our values and how, as a company we live them and produce gloves that embody these values, visit our Why Choose Us p(https://www.hetagloves.com/why-choose-us)age.

Question 3

Where is Heta based?

Accepted Answer

Heta is based in the South-West of the United Kingdom, in the ‘ocean city’ of Plymouth, with our offices having fantastic and dramatic views of Dartmoor. Our site boundary borders the beautiful Plym Valley, with such regular visits from the local deer population that we don’t need to cut the grass!

Question 4

Why should I buy direct from Heta?

Accepted Answer

Buying direct from Heta will ensure you get the best wholesale price, that the gloves are genuine Heta and that the safety gloves are within their safe-use expiry date.

Question 5

What UK, European and international accreditations, memberships and standards does Heta have/adhere to?

Accepted Answer

Heta gloves comply to:

-	EN 388
-	EN 420
-	EN 374-1
-	EN 374-5
-	EN ISO 21420
-	EN 455

Please see individual glove details on the product pages for individual specification. As part of our parent company, Heta has the following accreditations, memberships and standards:

-	ISO 14001 - Environmental management
-	ISO 9001 - Quality management systems
-	ISO 45001 - Occupational health and safety management systems
-	Supply Chain Sustainability School - Silver

Our parent company is currently completing applications for other accreditations, memberships and standards including the British Safety Industry Federation (BSiF).

Question 6

How do I contact Heta?

Accepted Answer

You can contact Heta via our Get in Touch (https://www.hetagloves.com/get-in-touch)page form or email us.(mailto:hello@hetagloves.com)

Question 7

What makes Heta safety gloves special?

Accepted Answer

Heta combine the latest developments in yarn and textiles, as well as safety glove construction, to create fully compliant, industry-leading safety gloves. Heta gloves provide the durability, dexterity and comfort you need to deliver cutting-edge hand protection. Read more about what makes Heta gloves special here.(https://www.hetagloves.com/why-choose-us)

Question 8

What type of work gloves does Heta sell?

Accepted Answer

Heta manufactures reusable safety gloves;

The Niko (https://www.hetagloves.com/heta-niko)– a high-performing, lightweight, Cut A safety glove; protecting your hands in low-risk, general purpose applications.

The Mack (https://www.hetagloves.com/heta-mack) – a lightweight, durable, Cut C glove. It allows for dexterity, while protecting the wearer for a range of medium-risk tasks.

The Sterling (https://www.hetagloves.com/heta-sterling)– a waterproof, superior Cut E glove. It provides excellent wet grip for handling glass, metal sheets, and small sharp components.

The Magnus (https://www.hetagloves.com/heta-magnus) – superior Cut F resistance with superb grip, making it the perfect choice for protecting your hands in high cut risk areas.

We also stock two styles of disposable gloves which are both chemical resistant and include our Chemical Grip Glove (https://www.hetagloves.com/disposables)which provides a textured surface for improved grip and our Biodegradable Glove (https://www.hetagloves.com/disposables)which is also medical grade and fully biodegradable.(https://www.hetagloves.com/post/product-highlight-biodegradable-disposable-gloves)

Question 9

Can you wash Heta Gloves?

Accepted Answer

Heta’s reusable gloves (The Niko,(https://www.hetagloves.com/heta-niko) The Mack,(https://www.hetagloves.com/heta-mack) The Sterling (https://www.hetagloves.com/heta-sterling)& The Magnus)(https://www.hetagloves.com/heta-magnus) are all washable, we recommend you read the care label and follow all washing guidance. Please note that if your Heta gloves show any signs of wear, or are so heavily soiled that washing does not restore them to a pristine state, you should dispose of the gloves. Our two disposable gloves c(https://www.hetagloves.com/disposables)an be washed whilst wearing (in the sink, as you would your hands) to minimise substance contamination, however they should be disposed of once removed.

Question 10

Which glove size should I choose?

Accepted Answer

To find out your glove size, check out the Heta sizing guide.(https://www.hetagloves.com/sizing-guide)

Question 11

Do Heta sell anything other than PPE, safety or work gloves?

Accepted Answer

Although our parent company sell a wide range of PPE and workwear, at Heta we specialise in safety gloves. Protecting hands at work is our mission and we believe that being focussed on that goal delivers a superior safety glove.

Question 12

I am a supplier of gloves; can I buy wholesale?

Accepted Answer

Yes, contact us (https://www.hetagloves.com/sales-enquiry)to discuss wholesale safety glove pricing.

Question 13

Can I place orders for one pair or small quantities of gloves?

Accepted Answer

Unfortunately, Heta only supply wholesale, to buy individual gloves or in small quantities, you would need to purchase our gloves from one of our stockists.

Question 14

Can I get a sample?

Accepted Answer

Yes, if you are interested in trialling Heta gloves for your organisation, get in touch (https://www.hetagloves.com/request-a-trial)with our team to discuss your needs.

Question 15

Can I place orders through your website?

Accepted Answer

Not currently. As we offer bespoke pricing dependant on type and quantity of gloves ordered, and how often you contract to repeat order. You will need to speak to one of our friendly sales team who will be able to give you a quote. Make an enquiry here.(https://www.hetagloves.com/sales-enquiry)

Question 16

Where would I find postage costs, delivery and returns information?

Accepted Answer

For full delivery and returns information, including postage costs, visit our Delivery & Returns (https://www.hetagloves.com/deliveries-returns)page.

Question 17

I suspect there is a defect with the Heta glove(s) I have ordered, what should I do?

Accepted Answer

Although all efforts are made to provide a high-quality, consistent product, Heta advise that you inspect the gloves as soon as you receive them. If you spot a suspected defect, do not use the gloves.

If you have ordered your Heta gloves through a 3rd party, you will need to contact them for a refund or replacement. Heta will liaise directly with the 3rd party over any quality control issues.

If you have ordered direct from Heta, contact us (https://www.hetagloves.com/get-in-touch)with your order number and we will get back to you as soon as is possible.

Any gloves returned to us with a suspected defect will be assessed as to whether the ‘defect’ has been caused by improper use or identify if it is a factory defect, issuing further batch testing and recall notices as needed. A refund will only be issued by Heta if it has been identified by our Quality Control team as a factory defect.

Question 18

My question isn’t in the FAQs, who should I ask?

Accepted Answer

If you have a question that hasn't been covered by our FAQ, please let us know by emailing us a(mailto:hello@hetagloves.com)nd we will do our best to answer your question.

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